Terms and Conditions

In participating in the Squad Black November sale, you acknowledge and agree that:

• HabariPay through Squad only provides an online platform for vendors to sell and buyers to purchase products and services.
• HabariPay/Squad is not a party to the transactions between the vendor and the buyer and is not liable for any payments or transactions ensuing between both parties .
• Payment confirms your commitment to purchasing the relevant product or service, and upon the buyer’s confirmation of purchase, the seller must deliver the exact product advertised in the quantity and quality specified.
• Prices highlighted on the storefront must reflect the discounted cost for the purpose of the Black November campaign.
• Products offered for sale MUST be of satisfactory quality, resembling the advertisement/product description on the storefront, without form to mislead or deceive.

Return/Refund Policy

Several products listed and sold on the platform during the campaign will be offered at discounted prices and do not represent current market prices. Prices may or may not be in direct partnership with the brands/products featured. Products will be sold strictly for retail purposes only. HabariPay reserves the right to deny service to any individual suspected of purchasing for the purpose of reselling to defraud, manipulate or profit from the sale of items to the public.

• Orders paid for on the storefronts are managed by the respective vendors or sellers.
• Returns/ Refunds can only be initiated by the respective vendor or seller. HabariPay (Squad), the platform administrator, will not be held liable for any refunds, exchanges, logistics or disputes that may arise.
• For complaints or support with your order, please send an email with the order ID and all relevant information to smesupport@squadco.com

Shipping and Fulfilment

• Delivery is managed by the respective vendors or sellers.
• Deliveries are NOT free. Products eligible for FREE delivery will be specified on the product page or at checkout.
• Our logistic partners reserve the right to open and inspect a shipment without notice for safety, security, customs, or other regulatory reasons. If you are in any doubt as to the acceptability of your goods, please contact smesupport@squadco.com
• The average processing time for orders on the platform Is 5–7 business days from the day delivery commences. Please note that all deliveries will commence on the day communicated on the platform.

Cancellations

Orders placed can only be cancelled by the vendors or sellers on the platform. Customers are required to send an email with the order ID and the reason for cancellation to smesupport@squadco.com for further escalation.